HitChem is committed to protecting the privacy and confidentiality of our customers, partners, and prospective clients. This policy explains what information we collect and how it is used.

HitChem may collect limited business contact and interaction information, including:

● Name, title, company, and professional contact information

● Communication history (emails, meetings, phone calls, webinar registrations, and event interactions)

● Product or service inquiries

● Customer support and follow-up communications

● Business relationship and account management records

HitChem does not collect or use confidential customer research data, proprietary project information, or personal content beyond what is voluntarily provided during business communications.

How We Use Information

The information collected by HitChem is used solely for legitimate business purposes, including:

● Following up on customer inquiries and requests

● Managing existing customer and partner relationships

● Providing product information, quotations, and technical support

● Coordinating meetings, webinars, and business discussions

● Maintaining customer relationship management (CRM) records

● Improving customer service and communication effectiveness

Restrictions on Use

HitChem will not use customer information for:

● Training artificial intelligence or machine learning models

● Selling, renting, or sharing customer information with unauthorized third parties

● Marketing activities unrelated to the customer's expressed interests or prior interactions

HitChem implements reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, disclosure, alteration, or misuse.

Customers may request updates, corrections, or removal of their contact information from HitChem's business communication systems by contacting their HitChem representative.

HitChem may update this policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be communicated through appropriate channels when required.